Comments on: GoDaddy support is awful

By: ameen

ameen — Sat, 23 Feb 2008 05:39:26 +0000

I am using virtual dedicated with godaddy and would say they are the worst hosting provider in the world.
My site is hacked , their copyrights department suspended our account and they charge us for the bandwidth which is not used by us on those suspended days.
We became sick of their stupid support and wondering what can be done to recover the charges and get rid of their filthy service.

By: James Revillini

James Revillini — Mon, 18 Feb 2008 06:09:01 +0000

just wanted to clarify: all the bad stuff i was just talking about, I was referring to Godaddy, not Lunarpages. When i reread my post it sounded a little confusing as to which host I was badmouthing.

By: James Revillini

James Revillini — Mon, 18 Feb 2008 06:07:01 +0000

Have you seen their control panel? It’s like AOL all over again. There is no separation of utility and advertising. I have been using lunarpages for like 6 years and have always used cpanel x for domain management. I figured everyone had it easy like that until I got a client who bought hosting with them and needed me to set a few things up on the back. Lately, I’ve been seeing the ugly side of their hosting - 500 errors because a proper last modofed header is added to a page using php? db connections dropped because their mysql servers can’t handle the load? I always had a feeling they were a scam - now I have proof.

By: Never Fear, Hosting Hero is Here! | Blogging Startup

Never Fear, Hosting Hero is Here! | Blogging Startup — Thu, 14 Feb 2008 04:25:37 +0000

[...] Ramblings of a Web Guy - “GoDaddy Support is Awful“ [...]

By: Sheeri

Sheeri — Mon, 11 Feb 2008 13:40:58 +0000

I’ve had a good experience with Dreamhost — I had a problem where my website just plain stopped working, and they tracked it down to a cms plugin I had. They were very nice, and responded quickly (within a day, and I told them it wasn’t urgent, but that my site just plain wasn’t working). i still don’t quite know *why* it stopped working, but at least I could fix the problem so my site could work.

they didn’t track down which plugin, but moved aside the plugin directory and things worked. I was embarassed, and grateful that they didn’t just say “well, it’s not us!” which they were completely justified in doing.

I don’t work for Dreamhost, and I know they’ve had their issues, but they seem to come out on top. maybe that’s because they’re not hiring women to show their breasts, or buying superbowl ads, with their money.

By: Eklyptic

Eklyptic — Thu, 07 Feb 2008 22:52:48 +0000

I am not a Phorum user but I still hate those guys. I purchased a dedicated server from them for a company a work with and they supplied me with outdated versions of php and mysql with my package… and who knows what else. It turns out they wanted a few hundred dollars more to get my software up to date otherwise, “maintaining your server is your responsibility… didn’t your sales rep tell you that?” Bastards.

By: Felix

Felix — Thu, 07 Feb 2008 22:33:51 +0000

Well, perhaps it is different in Germany, but I am very satisfied by my Hosting Company.
I have a shared hosting offer and possibilities of 24h E-Mail and Phone Support.
In 4 of 5 cases the E-Mail support took about 10 minutes to solve and answer my problem. The 5th case took one day.
Everytime I was calling them, I had a friendly supportive guy who also knew how to do his job…
Tho it is not one of the biggest companies around here, I am very satisfied.

By: Torok Alpar

Torok Alpar — Thu, 07 Feb 2008 21:18:13 +0000

I was never happy with any hosting companies support. That is why i choose to go with one that doesn’t offer any, offers other facilities in stead an liberty. I am now happy with slicehost. Of course you have to have an system administrator near by, but at least when you have a problem you can fix it quick and not depend on anybody else.

By: Luke Welling

Luke Welling — Thu, 07 Feb 2008 20:21:39 +0000

Personally I suspect all the discount shared hosts have awful support.

I have not tried all of them, but everybody has the same stories. Old versions, incompetent support that might be a person or might be a very short Perl script, mysterious data loss (and no backups), random path and dependency changes, script kiddies running wild across accounts and secret quotas that mean that although they promised 400GB of traffic for $6 you will mysteriously run into unadvertised quotas well before you cost them money for bandwidth.

By: Anonymous

Anonymous — Thu, 07 Feb 2008 20:13:38 +0000

Their dedicated server support isn’t all that much better. They have draconian outbound spam filtering, which will unhelpfully reject messages with ‘550 Message not permitted’ or something, and expect the customer to figure out what part of that email was banned. Also, the first response to any open support ticket is “We’ll need you to email us your root password.” (!!) We did that once, and spying on .bash_history, all they really did was “date | mail …”. They showed no awareness that we’d changed the server to Postfix, nor did they seem to need root for anything. And then they told us “Maybe you had a blacklisted URL in the blocked message.” Sigh.

I’m speaking as an individual, not an organization; and to protect us both, I’d rather not put my name on this.