So, I checked my email this morning and found this jewel:
I might use Phorum if you brain deads knew how to upload or download your files via FTP. Your documentation has no order to it, its all a mess. I even dropped a release level to see if it was just that release. Ill give you a clue, DONT TRANSFER YOUR FILES VIA AUTO, EXPECIALY YOUR TXT FILES. TRANSFER THEM IN ASCII MODE ONLY, THIS INCLUDES YOUR PHP FILES. Then you just f—ing* MIGHT get readable files. Now you might say hey wait a min, we have full documentation on our web site, but you forget, someone has to open the sample.config.php file and read the crap that resides there.
* edited for content
Should I respond? If so, how? I decided to respond in as nice a way as I could.
I normally don’t answer direct support emails. Neither do I normally answer very angry emails. However, I view this as an educational experience.
Judging by your email, I would say you are using Notepad on Windows to edit and read files. That is mistake number one. Notepad only reads one file format: Windows text files. Windows natively uses a CRLF for it’s line endings. It is the only operating system that does so. Notepad is the only application on the Windows platform that only reads that format. If you would use Wordpad instead, this would not have been a problem for you. For some reading on the subject, you may want to read:
Because PHP scripts are most commonly deployed on a Linux platform, the Unix line feed (LF or \n) is best for PHP applications. Here are some suggestions for some great text editors for Windows.
I hope this has helped educate you on the world of new lines and how real programming works. In the future, a kind word in the forums would be much more appreciated than an email like this. Not all people would be as kind as I am being and want to help you grow.
What do you think? Should have just let this guy go? Should have been as ugly to him as he was to me?